Refund policy

We want you to love your purchase! If you need to cancel an order, please contact us at laura@fourhappyhounds.com within 1 hour of placing your order. After that time, orders may have entered production or processing and may no longer be eligible for cancellation.

Because many of our products are handmade and personalized, we do not accept returns or exchanges for:

• Personalized or custom-made items
• Items damaged through normal wear, misuse, or improper care
• Sale or clearance items

For non-personalized items, returns may be requested within 30 days of delivery. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the item and packaging so we can assist you in resolving the issue.

Once a return is received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your financial institution.

If you have any questions regarding your order, please contact us at laura@fourhappyhounds.com.